{"id":3496,"date":"2026-05-25T08:41:05","date_gmt":"2026-05-25T08:41:05","guid":{"rendered":"https:\/\/reflective-amber-jackal.178-211-133-67.cpanel.site\/terms-and-conditions\/"},"modified":"2026-06-12T09:49:24","modified_gmt":"2026-06-12T09:49:24","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/auping.es\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Last updated: <strong>11\/06\/2026<\/strong><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Identification of the Parties<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website owner:<\/strong> IJS SLAPE, S.L., Tax ID B67012187, registered at Carrer Moreneta, 30, 08253 Sant Salvador de Guardiola, Barcelona, Spain, official distributor of the Auping brand in Spain (hereinafter, &#8220;the Company&#8221;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>User:<\/strong> Any individual or legal entity that accesses or browses the website <strong>https:\/\/auping.es<\/strong> (hereinafter, &#8220;the User&#8221;).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Purpose and Acceptance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms and Conditions (hereinafter, &#8220;T&amp;C&#8221;) govern access to and use of the website <strong>https:\/\/auping.es<\/strong>, which is <strong>purely informational<\/strong>. This website does not have an online shop; Auping products are sold exclusively at the Company&#8217;s physical stores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accessing the Website implies full acceptance of these T&amp;C, as well as the <a href=\"https:\/\/auping.es\/en\/privacy\/\">Privacy Policy<\/a> and the <a href=\"https:\/\/auping.es\/en\/cookies\/\">Cookie Policy<\/a>. If the User disagrees, they must refrain from using the Website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Website Content<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Website provides information about Auping brand products (sleep systems, mattresses, bases, pillows and accessories), as well as information about the physical stores where they can be purchased.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Published content \u2014 including product descriptions, images, technical specifications and indicative prices \u2014 is exclusively informational and <strong>does not constitute a binding offer for sale<\/strong>. Final characteristics, availability and prices will be determined at the time of purchase in store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Contact Forms and Information Requests<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Website provides contact forms through which the User can request information about products, availability, prices or any other enquiry. Submitting these forms implies acceptance of the Company&#8217;s <a href=\"https:\/\/auping.es\/en\/privacy\/\">Privacy Policy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Company undertakes to respond to information requests within a maximum of <strong>2 business days<\/strong>. Responses provided through these channels are indicative and do not constitute order confirmation or a commitment to sell.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Physical Stores<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auping products are sold at the following locations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Auping Barcelona: Carrer de Pau Claris, 171, Eixample, 08037 Barcelona \u2014 Tel. 938 25 25 08<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The terms of sale, warranties and returns policy applicable to purchases made in physical stores will be communicated to the Customer at the time of purchase and are governed by Spanish consumer protection legislation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Legal Product Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auping products purchased at the Company&#8217;s physical stores are subject to the legal conformity warranty set out in Royal Legislative Decree 1\/2007 (TRLGDCU): <strong>3 years<\/strong> for movable goods from the date of delivery, in addition to any commercial warranties offered by the manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any issue relating to the warranty of a purchased product, the Customer must contact the store where the purchase was made or reach us at <strong>rafa@ijs.io<\/strong> or on <strong>938 25 25 08<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Intellectual Property<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All content on the Website is the property of IJS SLAPE, S.L. or its licensors (including Royal Auping B.V., owner of the Auping brand), and is protected by intellectual and industrial property legislation. Reproduction or use without prior written authorisation is prohibited.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Company shall not be liable for damages arising from the use of the Website, from the inaccuracy of indicative information published on it, or from its temporary unavailability. Information about products, prices and availability on the Website may not always reflect the current stock status or the commercial conditions in store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any complaint relating to the Company&#8217;s services or products, the User may contact <strong>rafa@ijs.io<\/strong> or visit any of our physical stores. The Company undertakes to respond within a maximum of <strong>15 business days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a satisfactory resolution is not reached, the User may refer the matter to the Consumer Arbitration Boards or to the EU Online Dispute Resolution platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Severability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If any clause of these T&amp;C is declared null or unenforceable, the remaining clauses shall remain in full force and effect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Applicable Law and Jurisdiction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These T&amp;C are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of <strong>Barcelona<\/strong>. If the User is a consumer, applicable consumer protection regulations and the legally designated forum shall apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Amendments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Company reserves the right to amend these T&amp;C at any time. Amendments will take effect upon publication on the Website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 11\/06\/2026 1. Identification of the Parties Website owner: IJS SLAPE, S.L., Tax ID B67012187, registered at Carrer Moreneta, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3496","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions | Auping<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions | Auping\" \/>\n<meta property=\"og:description\" content=\"Last updated: 11\/06\/2026 1. 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