Auping Warranties
Warranty
At Auping, we want you to sleep wonderfully every night. That is why every Auping product is manufactured with the greatest care and, of course, carefully inspected before leaving our factory. Everything we do is focused on ensuring a good night’s rest. Our efforts do not end the moment we deliver your Auping product. Whether it is a complete bed or a simple pillow, our warranty applies to all Auping products purchased at one of our authorised points of sale.
What does the Auping warranty cover?
Different Auping products may have different warranty terms, applicable from the date of purchase. Please make sure to keep your receipt or invoice, as we will need it to validate your claim. The following warranty conditions apply to purchases made at one of our authorised points of sale.
Beds and bed bases
All Auping beds and bed bases have a standard warranty period of 5 years. Upholstered products may discolour over time due to, for example, light exposure. This is not covered by the Auping warranty.
Mesh bases
Auping offers a 35-year warranty against cable and frame breakage on all Auping mesh bases and bed base frames. All other parts of the mesh base, such as motors, gas springs and electronic components, have a warranty period of 5 years.
Mattresses
The Auping One, Two, Evolve, Elysium and Elite mattresses have a 10-year warranty. These mattresses contain no foam, are made from high-quality materials and have a long lifespan. Therefore, they have differentiated warranty conditions:
- Up to 5 years: full warranty
- Between 5–6 years: 20% depreciation applies
- Between 6–7 years: 40% depreciation applies
- Between 7–8 years: 60% depreciation applies
- Between 8–9 years: 80% depreciation applies
- Between 9–10 years: 90% depreciation applies
Divan mattresses and Auping Revive mattress
The standard warranty for divan mattresses and the Auping Revive mattress is 5 years.
Toppers
The standard warranty for toppers is 3 years.
Duvets and pillows
We offer a full 5-year warranty on duvets and a full 2-year warranty on pillows. In the event of material or manufacturing defects, we guarantee full coverage for replacement or repair.
Bed linen
All duvet covers, fitted sheets and flannel protectors have a full 1-year warranty.
Accessories
The standard warranty period for all Auping accessories, such as bedside tables, poufs and decorative cushions, is 5 years.
Electronic accessories
The standard warranty period for all Auping electronic accessories, such as Auping Connect and lamps, is 5 years.
Indentations and dimensional deviations in mattresses and toppers
All our mattresses and toppers are handmade, which means that each product is unique and may show a minimal deviation in length, width or height. To determine whether your claim for a size deviation is covered by our warranty, we use the NED-EN 1334 standard. Deviations of +1 cm (larger) or -1 cm (smaller) or less are not covered by the warranty.
An Auping mattress provides the best support and adapts to the contours of your body over time. As a result, indentations may form, which is a normal phenomenon. A local height reduction of up to 2 cm is acceptable and is not covered by our warranty.
Always purchase your Auping product at an authorised point of sale
We strongly recommend purchasing Auping products only at our authorised points of sale. This way, we can guarantee the quality of your product. You can find a list of our points of sale on our website. Auping does not offer a warranty on products that have not been sold, delivered or assembled by an authorised point of sale (store, studio or online). Furthermore, depending on the nature of the claim, combining Auping products with non-Auping products may lead to the rejection or limitation of the warranty claim.
Warranty claims may only be made by the original purchaser. Auping will need the original invoice to validate your claim, so please make sure to keep it. The claim must also be made at the point of sale where the product was originally purchased, even if the purchaser has moved to another country. The rights set out in Auping’s warranty policy belong to the purchaser. If the purchaser is a natural person and is not acting on behalf of a profession or business, the rights granted by our warranty do not affect the legal rights established by law.
Our warranty only applies in countries where Auping is officially represented. The warranty and service may be refused if Auping products are transported to countries where Auping is not officially represented.
Warranty in the event of material or manufacturing defects
In the event of material or manufacturing defects, the defect will be repaired in accordance with Auping’s warranty conditions. If this is not possible, another suitable solution will be offered, such as replacement with the same product or, if unavailable, an equivalent alternative. In certain cases, compensation may be offered. Auping will assess whether the defect will be compensated through replacement, repair or refund.
Defects or damage due to poor maintenance
To ensure the validity of your claim, you must follow Auping’s maintenance advice. Furthermore, the warranty only applies in the case of normal domestic use.